Studio Warlok

Contact & Policies

SUPPORT · RETURNS · SHIPPING · PRIVACY

Get In Touch

Contact Us

Response within 48 hours · Mon–Fri

Email

The best way to reach us for order questions, product enquiries, wholesale, or collabs.

Response Time

We reply within 48 hours on business days. We don’t have a phone line — email is the fastest route.

Order Issues

Include your order number and a brief description and we’ll sort it out as fast as possible.

Collaborations

Athletes, creators, and fighters — reach out with your profile and we’ll get back to you.

Or send a message directly

Returns & Exchanges

Return Policy

Effective January 2026 · 30-day window

Return Window

Items may be returned within 30 days of the delivery date shown in your tracking confirmation.

Condition Required

Items must be unused, unwashed, and returned in original packaging with all tags still attached.

Non-Returnable Items

Digital products, sale items, and limited-edition drops are final sale. These cannot be returned or exchanged under any circumstances.

Exchanges

We offer size exchanges on apparel and rashguards, subject to stock availability. Email us before sending anything back.

How to Return

Email studiowarlok@gmail.com with your order number and reason. We’ll send a prepaid return label within 2 business days.

Refund Processing

Once we receive and inspect the item, approved refunds are issued to your original payment method within 5–7 business days.

Delivery

Shipping Policy

Effective January 2026

Processing Time

All orders are processed within 1–3 business days. You’ll receive a tracking number by email as soon as your order ships.

Free Shipping

Free standard shipping on all domestic Australian orders, no minimum order required.

Domestic (Australia)

Standard: 3–7 business days
Express: 1–3 business days
Express rates calculated at checkout.

International

Standard: 7–21 business days depending on destination. Rates are calculated at checkout.

Customs & Duties

International orders may be subject to customs fees and import duties. These charges are the sole responsibility of the buyer and are not included in the order total.

Lost or Damaged

If your order arrives damaged or doesn’t arrive within the expected window, email us with your order number and we’ll investigate immediately.

Legal

Privacy Policy

Effective January 2026 · Studio Warlok

1. Who We Are

Studio Warlok (“we”, “our”, “us”) operates the Studio Warlok online store. We are committed to protecting your personal information in accordance with applicable United States federal and state privacy laws.

For any privacy-related questions, contact us at .

2. Information We Collect

We collect personal information you provide when placing an order, contacting us, or signing up. This may include:

  • Name, email address, and shipping address
  • Payment information (processed securely — we do not store card details)
  • Order history and product preferences
  • Communications you send us

We may also collect non-personal data such as browser type, pages visited, and device information through standard web analytics.

3. How We Use Your Information

Your information is used to:

  • Process and fulfil your orders
  • Send order confirmations, tracking updates, and receipts
  • Respond to customer service enquiries
  • Improve our products and website experience
  • Comply with legal obligations

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

4. Payment Security

All payment transactions are encrypted using SSL technology. We do not store your full card number, CVV, or banking details on our servers. Payments are processed through trusted third-party providers (PayPal, Apple Pay, or card processors) who maintain their own privacy and security standards.

5. Cookies

Our site may use cookies to maintain session data (e.g. your cart contents) and for basic analytics. No personally identifiable tracking cookies are used without your consent. You can disable cookies in your browser settings, though some site functionality may be affected.

6. Data Retention

We retain your personal information only as long as necessary to fulfil the purposes it was collected for, including for legal and accounting requirements. Order records are typically retained for 7 years in line with IRS recordkeeping requirements.

7. Your Rights

Depending on your state of residence, you may have certain rights regarding your personal information under US privacy laws, including the California Consumer Privacy Act (CCPA) and similar state statutes:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your data (subject to legal retention requirements)
  • Opt out of the sale or sharing of your personal information
  • Non-discrimination for exercising your privacy rights

To exercise any of these rights, email . We will respond within 45 days as required by applicable law.

8. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our site after changes constitutes acceptance of the updated policy.